Comments on: Hostelworld Review | How To Find The Best Hostels on Hostelworld

By: DeseretFlower

DeseretFlower — Fri, 05 Jan 2018 15:08:00 +0000

This article didn’t include the warning that the 10% deposit is NON-REFUNDABLE.

Even if you pay to protect it, your deposit is only credited to your Hostelworld account
and is only good for six months. After that, it’s lost forever.

(Possibly, things have changed since 2013.)

By: Lia Ramos

Lia Ramos — Fri, 09 Oct 2015 20:41:59 +0000

I stayed there for about 3 weeks, I was in Dublin for a work holiday visa, and it took me a while to get settled in. These 3 amazing people really helped me feel more calm about my situation…..
Keith has a lot of ways to research information and always has funny was of cheering you up.
Connor is a huge teddy bear, whenever i was feeling very low, he made me smile with his hilarious jokes… But if ever i needed a hug and some support he was there.
Sonya, very quiet but also very knowledgeable of the city and up coming events, a smile that can be contagious and soothing.
thanks to all for a wonderful Dublin experience, i will be returning soon to this place…
i will miss you all.
Facilities wise, i’d say i needs some investment, because the people that work there cannot do much, even if they have an amazing personality, which they do, they cannot make the guests a better experience if the facilities aren’t to the right standards.

By: Michael Fletcher

Michael Fletcher — Tue, 14 Jul 2015 07:31:00 +0000

Only any good for big cities, useless if you’re actually walking all the way

By: Kelly

Kelly — Tue, 21 Oct 2014 18:19:00 +0000

The facilities check mark section has info provided by the hostel owners. A hostel’s profile had checks beside features that were false (ie. saying they had AC when they didn’t) I contacted the hostel to let them know, and they were at least apologetic but when I told Hostelworld, their CR was rude to me and said it wasn’t their fault since the hostel gives them the info. Hostelworld never changed the incorrect info so clearly they don’t care which claims are being made, as long as they’re selling rooms.

By: Carolina

Carolina — Wed, 16 Oct 2013 10:00:00 +0000

I had a similar experienced as LFord about a month ago. I was eaten alive by bed bugs in a hostel in Barcelona. You should’ve seen my friends’ faces when they saw me all covered in bed bug bites. Arms, legs, back, stomach, everywhere!! Well, I went ahead and wrote a review saying the hostel would’ve been great had it had not been infested with bed bugs. There were several reviews made days before stating the same thing…people complaining about bed bug bites. A few days later my review DISAPPEARED, as well as all other negative reviews. I went back a couple of months and all you can see is favorable reviews of the place. I’ve been using hostelworld for years, all the way back to 2002 when I spent my first year abroad. I’m so disappointed now and can’t trust hostelworld reviews anymore. So my advice would be to do some research elsewhere but don’t trust hostelworld reviews as they are altered!!!

By: LFord

LFord — Thu, 29 Aug 2013 14:19:00 +0000

I am an experienced traveler who has stayed at hostels in Asia, Europe and North America. I now live abroad and travel actively about 4 months out of the year. I have booked with Hostelworld often. I almost always leave good reviews of places I have stayed. Recently I had a stay that was not so pleasant. A staff member was really rude to me, the service was bad, laundry service was not available as advertised on Hostelworld… I asked to check out two days early and was told no, they had a 48 hour cancellation policy, so I was stuck with them and the same bad service for the next two days. You would think a normal place would just say sorry, here’s your cash, see you later… No.

I posted a review on Hostelworld which quickly disappeared. I sent two e-mails with no answer. Finally, the third time I received a reply. Then came the run around as two people sent me separate conflicting e-mails. Finally an answer as follows:

Thanks for your email.

As we understood from our correspondence between with you and the property there have been some issues with your stay at the hostel. This will prevent us from activating your review.

Regarding the bed bugs, please note that our standard policy is to remove reviews regarding bed bugs as this can seriously damage a hostel business. We recognize, however, that this is an ongoing issue and that customers must also be protected. As soon as we receive information regarding bed bugs at a hostel via review or otherwise, we make contact with the property to ensure that the problem is being resolved.

For this reason we will keep your review inactive. We will keep you posted if there is any update.

End quote.

So read, if they have bed bugs, we would hate to have the hostel suffer, so go there and let them bite you. THE HOSTEL IS WAY MORE IMPORTANT TO OUR BUSINESS THAN YOU, TRAVELER.